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General Manager, ORDC

The General Manager(GM) is responsible for the overall financial, operational, and productivity performance of the facility. This includes expense management, achievement of planned cost recovery goals, processing & logistics of hard lines products through the repair & distribution center, and processing & logistics of apparel through the APC.
This position is also accountable for customer satisfaction, associate morale; and the accurate receipt of reverse flow of Sears Home Delivery inventory from the Direct Delivery, Contract Sales, Retail Stores; Vendor direct shipments; Vendor reverse flow from other retails through the MDO; and from other third party sources.
The GM ensures that corporate programs and policies are executed in a way that maximizes store cost recovery, through superior customer service and both associate and asset productivity.
The GM is a role model within the facility for abiding by and holding others accountable for the Code of Business Conduct and overall business practices.


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