Market Operations Manager, Field Logistics Services (Pearl City, HI)

Company Name:
Sears Holdings
The Market Operations Manager is responsible for functioning as the second-level manager to the Market Manager Field Logistics Operations team, which is responsible for managing the Home Delivery and Installation facility activities. This position ensures effective and cost efficient daily operations of the facility by overseeing coordination of daily work between Clerical and Warehouse functions. This position is directly accountable for the inventory sold through Sears and Third Party clients until the completed delivery and installation at the end consumer location. Additionally, this position identifies and implements continuous improvement opportunities through payroll management, facility management, and inventory processes.
Job Duties/Responsibilities:
Conducts job site audits on installations to monitor compliance with Installation standards
Operates and maintains Warehouse equipment and facility
Ensures the maintenance of inventory bins, receipt of inbound goods, return processing, and outbound shipments to the Redistribution Center
Conducts "stand up" meetings with Home Delivery carrier team, Installation Contractors, and Company associates
Reviews Installation and Delivery Contractor performance data with Contractors and carriers to identify performance improvement opportunities, and develops plans to address the same
Assists in the selection, training, and retention, with the supervision of the Market Manager, of Material Handling and Clerical Associates
Provides direction, coaching, and counseling to facility leadership team
Ensures proper handling of all inbound and outbound freight as it relates to transportation, unloading, staging, and shipment of customers or store replenishment merchandise
Implements and ensures daily execution of Market Delivery Operation processes through continuous training, monitoring, and evaluation of associates
Conducts ride behind audits to monitor compliance with Delivery standards
Coordinates local input and support for the Annual Operating Plan, forecast of financial results, and other ad hoc projects
Manages local payroll and Human Resources processes as delegated by the Market Manager
Serves as the principal business advisor for overall facility operating performance
Oversees the facility compliance with all work rules, including those pertaining to Safety, Loss Prevention, Quality, and Home Services Quality Management Systems
Performs other duties as assigned
Required Skills:
Ability to read, write, and speak English
Extensive knowledge of Home Delivery and Installation operations and processes
Proficient skill in the use of computers (i.e., Access, Word, PowerPoint, Internet, Excel, Outlook, Service Live, and Service Bench), and a general working knowledge of Delivery Operating System
Basic knowledge of Customer Inventory Management Systems
General knowledge and understanding of reports available
Ability to lead others to deliver business results
Ability to provide internal development training to all hourly associates
Ability to handle multiple tasks in a fast paced environment
Ability to work with minimal supervision
Effective problem resolution skills
Knowledge of financial statements and plans
Customer orientation skills
Change leadership skills
Team orientation skills
Effective communication skills, including facilitator and arbitrator skills
Business knowledge and literacy
Ability to take initiative, and to work with a sense of urgency
Ability to maintain personal and professional integrity
Ability to value diversity
Empowerment skills
General knowledge of the flow and mechanics of distribution operation
Knowledge in budgeting and on-going management of financial statements
Basic knowledge of Third Party logistics relationships
Knowledge of Federal, State, and local Occupational Safety and Health Administration and Environmental Protection Agency safety requirements
Knowledge of Human Resources policies and practices
Ability to constantly lift, carry, push, or pull up to 10 lbs.
Ability to occasionally lift, carry, push, or pull up to 50 lbs.
Ability to constantly reach outward, handle and finger objects, walk, and type using a keyboard
Ability to frequently twist and sit
Ability to occasionally bend, squat, kneel, turn, reach above shoulder, and stand
Ability to drive automatic vehicle
EOE Minorities / Females / Protected Veterans / Disabled
Requisition ID: 385303BR
Job Function: Supply Chain Management
Employment Category: Regular, Full-time
State: Hawaii (HI)
State or Province/City: PEARL CITY
Post Code: 96782
Post Date: 09/10/2014
Brand: Sears
Business Unit: Supply Chain, Distribution & Operations
Store: 45167: SLS Pearl City MDO

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